Most answers to help inquires can be found here . Please review the online Employment Application Guide and Frequently Asked Questions (FAQ) before submitting a request.
If you are having technical problems related to the job application system, please look at the FAQs first, and if you still need assistance fill out and submit the form below. A technical support analyst will review your description and respond to the email address you provide below during business hours.
The technical support team cannot answer any questions regarding the status of your employment application or the examination process, please contact the Exam Analyst referenced on the job posting for that information.
Support Analyst Business Hours as follow: Monday through Friday 8:00AM to 5:00PM Pacific Time
Please note that this form is not compatible with Internet Explorer.
Last Name*
First Name*
Phone*
Email* Type of Problem* Select the problem type Login Issues Job Application or Applicant Profile Issues Other Issues
Select applicable issue from the list. If none of the options address the problem you are experiencing, choose “Other” and describe the specific issue in detail in the text box shown below. Select the applicable issue What should I do if I receive the following message: The username or password is incorrect? I forgot my username. What should I do? I forgot my password. What should I do? I reset my password, but I’ve never received an email with a password reset link. The system is not accepting my new password. What should I enter? I need a new password, but no longer have access to the email address where the reset password email was sent. I requested a reset password link but have not received it. How long does it normally take? I signed up to receive Job notifications (Job Interest Cards), but I am unable to apply/log in to submit my application. My account is locked. What should I do? I cannot change, or no longer have access to, the email address on my account. What should I do? Other
You should confirm your username, or reset your password, by using Forgot Username or Reset Password.
Below the Sign In button, click on Forgot Username. On the next page, enter your email address, answer the security question, and click Send Username. An email is sent with your username. If you do not see the email in your inbox, check your spam/junk email folder.
The email address that you enter must exactly match what appears on your profile. If it does not match, you may receive an error that User with that email was not found.
Below the Sign In button, click on Reset Password. On the next page, enter your email address, answer the security question, and click on Reset Password. An email is sent with a link to reset your password. Once you click on the link, you are directed to a page where you can create a new password. Enter a new password, confirm the new password, and then log into your account.
The link embedded in the password reset email expires after 72 hours. If the link has expired, resubmit your password reset request by clicking on Reset Password again.
When requesting a password reset, the system will automatically e-mail you a password reset link to the e-mail address listed in the user profile. Please check your spam/junk/trash folders, if you do not receive the automated e-mail containing your password reset link. Adding the noreply@governmentjobs.com to your e-mail address book & list of approved/trusted senders may resolve this issue.
If you need further assistance regarding your User Account, please contact the Applicant Support Team with governmentjobs.com at (855) 524-5627, or at support@governmentjobs.com
Passwords must be at least 8 characters in length and contain upper and lower case letters, numbers and symbols. To reset your password, click Reset Password. Once you’ve entered a new password twice, you receive the message Your password has been updated.
If you don’t have access to the email address listed on your account, you will need to contact the GovernmentJobs.com applicant support team for assistance at (855) 524-5627. For security reasons, the reset password email is sent only to the email address associated with your account. Our applicant support team will ask you a series of questions to verify your identity, and then update the email address on the account as appropriate.
Password reset emails are sent immediately, but delivery can depend on your email provider. Check your spam/junk email settings/folder if you do not receive the email. Sometimes adding the noreply@governmentjobs.com address to your contacts resolves this issue. If the email is still is not received, contact technical support at your email service provider to determine if the reset password email is being filtered out or blocked.
Job Interest Card requests are independent of Career Pages applicant accounts. To create an applicant account, go to Career Pages website and click on Sign In. Under the Sign In button, click Don’t have an account? Create one. Complete the required new job seeker account information, enter a new password, and click Save.
The system will lock you out after 3 wrong attempts to protect your data. We cannot unlock it. You need to wait approximately 30 minutes for the system to unlock to try again. Please be careful when typing in your password. It is case sensitive. If you have waited the specified amount of time, and it is still locked, you may unlock the account by requesting to reset the password. Please go to: https://www.governmentjobs.com/careers/lacounty/. Select “Sign In” on the top right of your screen. Click on the forgot password link to have an email sent to you to reset it. Check your spam/junk email settings/folder if you do not receive the email.
Sometimes adding the noreply@governmentjobs.com and info@governmentjobs.com addresses as trusted sites to your browser helps resolves this issue.
If you received an error when attempting to update the email address that’s registered to your account or no longer have access to that email address, please contact the Applicant Support Team with governmentjobs.com at (855) 524-5627 to request that they update the email address currently registered to your User Account. We recommend using a personal email address on your account, so that you have control of your security settings.
In addition, you may also request a password reset directly from the Applicant Support Team - (if needed).
Please provide detailed information of the issue you are experiencing in the text box listed below.
Select applicable issue from the list. If none of the options address the problem you are experiencing, choose “Other” and describe the specific issue in detail in the text box shown below. Select the applicable issue How do I attach a document (e.g. resume, diploma, etc.) after submitting an application? How do I upload my resume through “My Profile”? I made changes in “My Profile” but the change is not saved. What should I do? I want to know the status of my application or have other questions about the job bulletin. “Apply” button is not available. I completed my application form, but the submit button is no longer active. The system is asking me to verify my e-mail address, but I am unable to complete the process. Other
Please contact the Exam Analyst listed in the Job Bulletin for additional documents to be included in the application.
At the recommendation of the Applicant Support Team at governmentjobs.com, please only upload attachments when electronically-filing online applications to Job Bulletins - (that are open for filing). This will help ensure that your electronic documents are properly attached to your online applications, and that your online applications are complete when electronically-submitted in the system.
In addition, there's no need for you to delete & recreate your new User Account, at this time.
If you have any further technical questions regarding your User Account, please contact the Applicant Support Team with governmentjobs.com at (855) 524-5627, or at support@governmentjobs.com.
Log-out of the system and clear your browser history and cookies. If this does not resolve your technical issue, please try utilizing a different browser – (Chrome or Edge with Chromium).
NOTE: Governmentjobs.com is not compatible with Internet Explorer, Firefox or Safari.
For additional technical assistance, you may also contact the Applicant Support Team with governmentjobs.com at (855) 524-5627 – (or at support@governmentjobs.com).
Please contact the Exam Analyst listed in the Job Bulletin for assistance. The Technical Support team cannot help you with this type of inquiry.
Please review the Job Bulletin for when the job is open to accept applications. The Apply button is enabled during the application acceptance period only.
It is important to give yourself enough time to complete the application. If you completed the application form after the filing period ended, you will not be able to submit your application. View the Important Employment Information brochure for more information. The Technical Support team cannot help you with this type of inquiry.
Governmentjobs.com now requires that you verify your email address. This security measure only needs to be performed once.
After submitting your valid email address to verify, the system will automatically email you a 6-Digit Security Code which you will need to enter into the system. Please check your email inbox for your 6-Digit Security Code. Please be sure to also check your trash or junk folders. We recommend using a personal email address on your account, so that you have control of your security settings.
If you have not received your 6-Digit Security Code, please contact the Applicant Support Team with governmentjobs.com at (855) 524-5627 - (or at support@governmentjobs.com).
Please provide detailed information of the issue you are experiencing in the text box listed below.
Select applicable issue from the list. If none of the options address the problem you are experiencing, choose “Other” and describe the specific issue in detail in the text box shown below. Select the applicable issue Unable to locate Promotional jobs. “Apply” button is not available. Other
As a full-time/permanent Los Angeles County employee, please be sure to search the Employee Portal of the DHR Job Opportunities Career Page when searching for Open-Competitive - (OC), Interdepartmental-Promotional - (IP), Departmental-Promotional - (DP), and Transfer Opportunity Notices, currently open for filing to County Employees only.
For your convenience, please add the following web-link to your Favorites Folder in your internet browser:
https://www.governmentjobs.com/careers/lacounty/promotionaljobs
Please check the Filing Start Date and Filing End Date on the Job Bulletin. The Apply button is enabled during the filing period only.
Please provide detailed information of the issue you are experiencing in the text box listed below.
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